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REFUND POLICY
Last updated: September 21, 2026
This policy explains refunds and cancellations for purchases from Très LA Bistro & Café. Online orders and gift cards are processed through Toast, and reservations through OpenTable. If you have a problem with any purchase, contact us and we'll do our best to make it right.
Online Orders
If your order is incorrect, incomplete, or not prepared the way you expected, please contact us within 24 hours at hello@treslacafe.com or (323) 332-1951, with your order number and a description of the problem. We'll review each case and offer a refund, replacement, or credit.
Orders can't be canceled once the kitchen has started preparing them.
Gift Cards
Gift cards don't expire and have no service fees. They can't be returned or exchanged for cash, except as required by California law: if your remaining balance is under $10, you can ask to receive it in cash. We aren't responsible for lost or stolen gift cards unless the card is registered and we can verify the balance.
Reservation Deposits and No-Show Fees
Some reservations, such as [large parties, holidays, or special dinners], require a deposit or a card on file when booking. You can cancel without charge up to 48 hours before your reservation. If you cancel after that, or don't show up, your deposit is non-refundable.
Private Events and Catering
Deposits and cancellations for private events and catering are covered by the agreement you sign with us when booking. If anything in that agreement differs from this policy, the agreement applies.
How to Request a Refund
Email hello@treslacafe.com or call (323) 332-1951 with your name, the date of your purchase, and your order or confirmation number. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
Contact Us
Très LA Group
700 N San Vicente Blvd G-180
West Hollywood, CA 90069
hello@treslacafe.com
(323) 332-1951